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COVID-19 shipping delays explained

Frequently Asked Questions

If you don’t see an answer to your question, email: Contact@international-rx.com  or call 877-999-2234 to speak with a Customer Representative.

How may COVID-19 affect my medication order?

  • Many orders will experience a longer shipping time. Instead of the normal 21 days, it may take 6-8 weeks to receive medications. As such, you should refill your medication 30 days after you receive your order.
  • Some medications may not be available from the pharmacy where you originally ordered. If you are a returning customer, you may need to order from a different pharmacy offering your medications, which may be a different price. This pricing is temporary until the COVID-19 disruption is over.
  • There may be quantity restrictions on your medication.

We are working with the pharmacies to provide you with the most updated and complete medication availability information. As always, you can contact us at 877-999-2234 (8am-4pm Eastern, M-F). We will return your call no later than the following business day.

Is it legal for an individual to order medications from outside of the United States?
RxI is not a pharmacy; it does not buy or sell medications; and it does not import medications into the United States. Instead, RxI acts as the agent for individual American consumers, performing acts that they could perform for themselves if they took the time and expense to travel outside the United States. Congress declares that in the enforcement against individuals of the prohibition of importation of prescription drugs and devices, the Secretary should focus enforcement on cases in which the importation by an individual poses a significant threat to public health and exercise discretion to permit individuals to make such importations in circumstances in which the importation is clearly for personal use and the prescription drug or device imported does not appear to present an unreasonable risk to the individual.

What are your hours of operation?
Our customer service hours of operation are 8am-4pm Eastern, Monday through Friday. You may complete your order online or check medication pricing 24 hours 7 days a week by following the directions to check pricing or purchase medication online.

What is the Return Policy?
Legally, we cannot accept the return for use or re-use of any portion of any medication shipped to you once the shipment leaves the dispensing pharmacy. This is the same policy for medications dispensed by pharmacies here in the USA. It is illegal to restock and resell a medication once it has been dispensed to a customer.

What is the Refund Policy?
Once the order for brand name medication has been placed, you will not be able to receive a refund.

Is a prescription required?
Yes. We require a prescription for all medications that are available by prescription only. Just like your local pharmacy, we require a valid prescription from a physician licensed to prescribe medication.

What is the maximum amount of medication I can purchase?
Our Global Pharmacies can only supply as much medication as your physician prescribes for you, up to maximum of a 90-day supply at a time.

Does Rx International wholesale international medications?
No, at the consumer is our customer. We do not purchase wholesale medications and do not sell to Doctors, Hospitals, or Clinics.

Are all drugs available?
We facilitate all US name brand medications. However, controlled substances and some refrigerated injectables cannot be shipped.

Are the medications exactly the same as those dispensed in the USA?
The ingredient and dose that you order will match those dispensed in the USA, but the color, form, shape, and size may differ around the world. Prilosec, for example, was always a purple capsule in the USA, but an orange tablet everywhere else.

How does the quality of medications compare to American medications?
RxI, a trusted resource for access to international brand-name mail-order medications, only utilizes top tier global pharmacies in countries such as Canada, New Zealand, Australia, the United Kingdom, Turkey, and India*. The medications shipped from these pharmacies to your patients are the same medications dispensed at local pharmacies in those countries.
*Medications dispensed by our India pharmacy partner are sourced only from manufacturers with facilities approved to produce medications for sale in countries like the US, United Kingdom and other “first world” countries and/or good manufacturing process (GMP) certification by the World Health Organization (WHO).

Will the packaging be the same as what I am used to getting in the USA?
Medications shipped from New Zealand, Australia, United Kingdom, and Canada will typically come in the original manufacturer sealed packaging. Medications in pill form from India typically come in blister pack strips of 8-10 pills per strip. For example, an order of 100 pills will consist of 10 strips of 10. The writing on all packing for overseas medications will be the writing required of the manufacturer for local distribution in that country. Medications manufactured for sale in Turkey will have the Turkish language. All other sources, including India, have English written on the manufacturer packaging.

What if I don't see my medication and or dosage listed?
Our Customer Service staff will be happy to research the availability of that medication. Please call during business hours 8am-4pm Eastern, Monday through Friday, or you may use the chat box to leave a message and a representative will respond to you on the next business day if after normal business hours.

Why is the price different from the last time that I ordered?
The prices may change due to manufacturer price changes, changes due to market or exchange rates from time to time.

Will you accept my insurance?
Unfortunately, no. We cannot bill USA insurance carriers directly. However, we will provide you with a receipt upon request for insurance purposes. Your insurance company may or may not reimburse for medication supplied by pharmacies outside of the USA.

Can I combine my order with my Medicare Advantage co-pay?
Our Global Pharmacies will not accept the co-pay with your Medicare program, however most cases, we can save you more money than Medicare while ensuring your catastrophic coverage.

Why do some drugs have different names from USA Brand Names?
Trade or brand names are registered by the manufacturer. In different countries, manufacturers will often use different trade names. The medications have the same active ingredients but may look different and have a different trade name. (For example, Prilosec (USA) and Losec (Canada), or Augmentin (USA) and Clavulin (Canada)).

Do I get charged a shipping fee for every prescription?
You are charged one shipping fee per shipment from Canada and the United Kingdom. Shipping from other countries is no charge. If all your prescriptions fit in one package, you will be charged only one shipping fee (including prescriptions for family members at the same address).

How long does it typically take for shipments to arrive?
Shipping times are typically 10-15 business days. It can, however, take up to 3-4 weeks at times, particularly around the Christmas holiday when mail service is slowed because of high volumes. It is best to order 4-6 weeks in advance of when you will require the products.

What are the benefits of order from Rx International, when I see my medication priced $20 cheaper somewhere else?
There are many web sites offering medications from around the world at a wide range of prices. Some are well below wholesale cost in the country of origin. When it comes to prescription medication, it is important to know that the medication is sourced from the same licensed, inspected manufacturers supplying pharmacies in each country of origin with the product sold directly to residences in those countries. In other words, the products we sell from the United Kingdom, are the same products dispensed in United Kingdom pharmacies. The same is true for every country we source from.

Medications Shipped from India
How are the products in India made? Can I trust them?
The pharmacy industry in India is incredibly sophisticated and pharmaceutical companies there are some of the world’s largest and most reputable. The low cost of these products is due to government regulation of prices, not inferior manufacturing practices.

I know the medication I am on is not a restricted substance in the USA, so why can’t I buy it from India?
India has very strict guidelines on the movement of medicine, stricter than the USA. Some medications are categorized differently there, and so are not available for export.